UK & International Moving Company Bournes Removals are now using the iPad, integrated with Voxme Estimator and Redsky Move Management software, to improve its pre-move and proposal services to its customers.
The iPad allows Bournes Moving Consultants to do away with bulky sales materials and survey equipment and swap it all for a hand held device that serves as a volume calculator and sales brochure in one. Using file sharing applications files can be sent remotely to the device whilst the Move Consultant is in the customer’s home meaning any information they require or would find useful is immediately on hand, for example Customs and Import information, Photographs of the moving process, previous customer testimonials.
In addition to being a fantastic source of information for the customer it has also helped improve efficiency and accuracy in the estimation process through the use of Voxme Estimator.
Voxme Estimator is a pre-move survey application that allows Bournes Move Consultants to quickly create the list of articles to pack and move and to check the accumulated volume by room or by shipment mode whilst undertaking in home visits with their clients.
The survey process is very simple and intuitive. Moving from room to room (or office to office), the surveyor can quickly capture each article's name and movement mode (or mark the article 'not going'), adjust predefined weight and volume, add notes, specify crate sizes (if necessary), take a picture and appraise insurance value.
Using the iPad and Voxme estimator helps to capture the most accurate information including move volumes and special requirements allowing Bournes to ensure the right resources (in terms of crew, materials and vehicles) are allocated to the move thus reducing the risk of surprises or problems on move day and the provides the customer with the most accurate pricing for their move. All information is recorded right in front of the customer giving them confidence that all their requirements are taken care of and nothing forgotten.
Bournes Removals are keen to embrace new technology and welcome innovations that help improve its service offering to customers or increase efficiency in their business and hope that the iPad will be a base for future developments and further enhancements.