Because People Matter
At Bournes, our guiding principle is simple yet deeply meaningful: Because People Matter. This ethos and 'north star' has shaped our business for over 150 years, ever since Tom Bourne founded our family-owned company in 1875. From our humble beginnings as a local carrier, we've grown into a trusted partner in global relocation services, always putting people at the heart of everything we do.
Our people-centered culture means prioritising the well-being of everyone we interact with—our employees, customers, and the communities we serve. For employees, this translates into creating a supportive environment where they can pursue their passions, unlock their potential, and achieve their dreams. For customers, it means delivering smooth and seamless relocation experiences that help them settle in quickly and thrive. And for corporate mobility teams, we strive to be the dependable experts who ensure relocation services run smoothly and efficiently.
With a legacy built on care, innovation, and resilience, Bournes has grown by embracing change while staying true to our core belief: that our success is measured by the well-being of the people we serve, support, and work alongside.
What we're all about
Our Mission
To become THE trusted relocation expert of choice.
Our Vision
We aim to be a market leader in Relocation driven by providing a portfolio of services to customers who will always recommend us because of:
• Personal service from experts who enjoy their work.
• Proactive Responsiveness to their changing demands.
• Consistently improving service through innovation and a commitment to quality.
Our Core Values
Human, Responsive, Meticulous. It’s who we are, and what we do.
With Bournes its personal is more than just a strapline.
- It means we’re human; the best people, providing personal service
- It means we’re responsive; creating and refining personal solutions for each customer as they move through life
- It means we’re meticulous; every team member committed to their personal responsibility for providing a great service
Human
- Our people will be experts in their fields through training, experience and a thorough understanding of customer needs.
- Our people will take personal responsibility for and pride in providing a positive experience.
- Through honesty, integrity and transparency we will be a trustworthy partner for our clients who know we will always act in their best interest
Responsive
- We will grow with our clients and enable them to reach their goals
- We will be flexible in our business to respond to our customers changing demands
Meticulous
- Through quality management systems, attention to detail and proactivity we will provide a consistent quality of service to our customers, every time
- We will strive for perfection through a process of continuous improvement and innovation
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Our Story
Founded in 1875 by Tom Bourne as a local carrier service in Rye, Bournes has grown through generations of innovation, resilience, and dedication. From humble beginnings transporting goods by horse and cart, our journey reflects a deep commitment to our community, adaptability in the face of change, and a tradition of trusted service. Discover how a small family business evolved into a Trusted Leader in our field by exploring our timeline below.
Our People
Our company is known for the way it looks after customers. This reputation is built on over 150 years of trust and the passionate team of people that have always believed in Bournes commitment to deliver excellent customer experiences.
Independently Accredited
Award Winning
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Committed to Sustainable Growth
We believe relocation is valuable. We do what we do for a reason. However, we also believe we need to do more to make sure we’re doing this with no harm, leaving the world a better place than we found it.
At Bournes we recognise the importance of taking responsibility and action for the future. That’s why our Board and Senior Management have selected Sustainability as one of the 4 cornerstones of our 5-year strategic plan.